Customer Support

WES Customer Support

Keeping security sites secure is a constant challenge for construction teams. The WES security range combines on-site wired or wireless CCTV that can be deployed in the early stages of the project without the requirement for networking. Additionally, WES Security can be used to remotely monitor a WES fire detection system while the site is unoccupied, validate the incident and respond appropriately.

WES Customer Services

WES is supported by a full range of commercial, technical and engineering support. Technical support is available by telephone and on-site. Construction site health and safety is of the upmost importance, so we ensure we provide full support for your WES wireless fire alarm system. The system is designed and engineered exclusively by us, we can, therefore, deliver training and advice straight from our experts.

You will have the in-person and telephone support of a team of experienced national account managers, skilled engineers and a knowledgeable, approachable customer service team, working together to provide support whether you are a long-standing partner or a new WES customer.

Training and Support

If you are starting a new project or have a forth coming health and safety event, we would be happy to visit and demonstrate the WES system to make sure your team are properly trained, and the system is as efficiently deployed as possibly. To arrange, get in touch with your account manager.

If you need advice, a quote, or would like one of our WES experts to visit your site to help you determine your fire safety requirements, please contact the WES UK Team.

WES3 Base Station
The WES fire alarm system Base Station delivers extensive system reporting and configuration functionality for the fire alarm system across your construction site.
It’s wireless and battery powered, so there’s no need for an inflexible fixed, wired control panel – the Base Station has all the reporting functionality you need combined with the mobility and reusability of the rest of the WES product range.
  • includes programming functions, so you can edit site name and SMS numbers directly from your Base Station.
  • System Log records activations and warnings, so you can monitor activity and history across your whole WES system
  • GSM version available, enabling up to 6 users to receive configurable SMS notifications of alarm, tamper or system faults.
  • Access code protection of all system settings and alarm reset for maximum accountability
  • Unit numbering, enabling easy identification of activated units directly from the base station
  • Recent events logged in memory for Health and Safety audit procedures
  • 3-year Battery life, tested under normal usage conditions, reducing lifetime costs and need for constant replacement.
Fire Alarm Call Point
The Fire Alarm Call Point from WES+ is the primary alert unit in the WES+ wireless emergency system range.
The unit incorporates fire alarm sounder, optional strobe alert, and a manual call point for activating the alarm.
Affix units around the site in accordance with your fire plan and they will create a completely secure mesh network, forming a site-wide alarm that can be manually triggered from any call point.
  • Integrated siren and manual call point
  • Optional built-in strobe for high visibility
  • Battery life tested to 3+ years, reducing lifetime costs and need for constant replacement and improving compliance with waste regulations
  • Add, remove and clone units in a few button presses
  • LED fault warning and troubleshooting system
  • Unit numbering to aid pinpointing of triggering unit in the event of an alarm
  • Clear visual identification of activated unit
  • Initiate a silent system test to minimise site disruption
  • Dual Tamper alerts to ensure maximum system integrity
  • Transit mode to allow safe removal and storage without any risk of activation
  • IP rating: IP55C
WES3 Call Point
The Fire Alarm Call Point from WES is the primary alert unit in the WES wireless emergency system range. The unit incorporates fire alarm sounder, optional strobe alert, and a manual call point for activating the alarm.
Affix units around the site in accordance with your fire plan and they will create a completely secure mesh network, forming a site-wide alarm that can be manually triggered from any call point.
  • Integrated siren and manual call point with optional built-in strobe for high visibility
  • Battery life tested to 3+ years, reducing lifetime costs and need for constant replacement and improving compliance with waste regulations
  • Unit numbering to aid pinpointing of triggering unit in the event of an alarm. Add, remove and clone units in a few button presses
  • Transit mode to allow safe removal and storage without any risk of activation
The WES REACT call point features a Medical Alert features which can be raised from any Call point on site. For more information on all features of WES REACT watch the WES REACT Video.
WES3 Detectors
Protect your site round the clock by adding automatic detection units to your WES fire safety solution. These battery powered detectors are easy to install, straightforward to use and can be operational within minutes.
We can supply smoke detectors, heat detectors and dust-resilient smoke detectors.
  • Detection units are silent and connect directly to the WES system to activate the fire alarm system across the site in the event of fire.
  • Minimum 3 years’ battery life, externally tested for normal usage conditions, reducing lifetime cost
  • Activated unit flashes red LED for 30 minutes after activation to enable easy identification
  • Ceiling mounted and suitable for internal use
  • Heat, smoke and dust resistant detector heads available
All units both send and receive radio signals, for maximum robustness of network coverage. Since detection units are incorporated into your WES network, they will they act as an early warning of fire risk to all site staff during the working day and they’ll also make sure that the site remains protected out of hours.
If you add a GSM base station, you can even make sure that security and monitoring personnel receive a text alert if the fire alarm is automatically triggered.
WES3 Interface
The WES fire alarm Interface lets you connect your WES temporary fire alarm to other systems, such as turnstiles, so that you can ensure your emergency systems are working together as efficiently as possible to protect your site.
  • Input: Connect so that the WES fire alarm system can be triggered to sound the alarm by an external system
  • Output: Connect so that the WES system going into alarm triggers an action on the part of an external system, eg auto dialler or access control
Note that the Interface cannot be connected directly to the mains current, and you will need a suitably qualified person to wire together the units.
WES3 Link Unit
The Radio Repeater Link unit is the simple, cost-effective way to extend the range of your WES temporary fire alarm system on very large-scale sites.
Simply connect to your existing WES units, set up on site and the unit will act as a relay to link geographically separated sections of the site together.
  • 3-year battery life, tested under normal operating conditions, reducing lifetime costs and need for constant replacement.
  • Anti-tamper controls to ensure system integrity and compliance
  • Transit mode to allow safe removal & storage without risk of activation
Do I need a link?
Most likely, you’ll never need a radio repeater unit for your WES system – each unit has excellent wireless range already. However, if you do receive a low signal warning, for example if a far-off fire point becomes more obscured as a build progresses and starts to lose signal, you can add a Link unit to boost the signal and make sure your fire alarm system continues to work optimally.
WES+ Base Station
The WES fire alarm system Base Station delivers extensive system reporting and configuration functionality for the fire alarm system across your construction site.
It’s wireless and battery powered, so there’s no need for an inflexible fixed, wired control panel – the Base Station has all the reporting functionality you need combined with the mobility and reusability of the rest of the WES product range.
  • Includes programming functions, so you can edit site name and SMS numbers directly from your Base Station.
  • System Log records activations and warnings, so you can monitor activity and history across your whole WES system
  • GSM version available, enabling up to 6 users to receive configurable SMS notifications of alarm, tamper or system faults.
  • Access code protection of all system settings and alarm reset for maximum accountability
  • Unit numbering, enabling easy identification of activated units directly from the base station
  • Recent events logged in memory for Health and Safety audit procedures
  • 3-year Battery life, tested under normal usage conditions, reducing lifetime costs and need for constant replacement.
WES+ Call Point
The Fire Alarm Call Point from WES is the primary alert unit in the WES wireless emergency system range. The unit incorporates fire alarm sounder, optional strobe alert, and a manual call point for activating the alarm.
Affix units around the site in accordance with your fire plan and they will create a completely secure mesh network, forming a site-wide alarm that can be manually triggered from any call point.
  • Integrated siren and manual call point with optional built-in strobe for high visibility
  • Battery life tested to 3+ years, reducing lifetime costs and need for constant replacement and improving compliance with waste regulations
  • Unit numbering to aid pinpointing of triggering unit in the event of an alarm. Add, remove and clone units in a few button presses
  • Transit mode to allow safe removal and storage without any risk of activation
WES+ Detectors
Protect your site round the clock by adding automatic detection units to your WES fire safety solution. These battery powered detectors are easy to install, straightforward to use and can be operational within minutes.
We can supply smoke detectors, heat detectors and dust-resilient smoke detectors.
  • Detection units are silent and connect directly to the WES system to activate the fire alarm system across the site in the event of fire.
  • Minimum 3 years’ battery life, externally tested for normal usage conditions, reducing lifetime cost
  • Activated unit flashes red LED for 30 minutes after activation to enable easy identification
  • Ceiling mounted and suitable for internal use
  • Heat, smoke and dust resistant detector heads available
All units both send and receive radio signals, for maximum robustness of network coverage. Since detection units are incorporated into your WES network, they will they act as an early warning of fire risk to all site staff during the working day and they’ll also make sure that the site remains protected out of hours.
If you add a GSM base station, you can even make sure that security and monitoring personnel receive a text alert if the fire alarm is automatically triggered.
WES+ Interface
The WES fire alarm Interface lets you connect your WES temporary fire alarm to other systems, such as turnstiles, so that you can ensure your emergency systems are working together as efficiently as possible to protect your site.
  • Input: Connect so that the WES fire alarm system can be triggered to sound the alarm by an external system
  • Output: Connect so that the WES system going into alarm triggers an action on the part of an external system, eg auto dialler or access control
Note that the Interface cannot be connected directly to the mains current, and you will need a suitably qualified person to wire together the units.
WES+ Link Unit
The Radio Repeater Link unit is the simple, cost-effective way to extend the range of your WES temporary fire alarm system on very large-scale sites.
Simply connect to your existing WES units, set up on site and the unit will act as a relay to link geographically separated sections of the site together.
Do I need a link?
Most likely, you’ll never need a radio repeater unit for your WES system – each unit has excellent wireless range already. However, if you do receive a low signal warning, for example if a far-off fire point becomes more obscured as a build progresses and starts to lose signal, you can add a Link unit to boost the signal and make sure your fire alarm system continues to work optimally.
  • 3-year battery life, tested under normal operating conditions, reducing lifetime costs and need for constant replacement.
  • Anti-tamper controls to ensure system integrity and compliance
  • Transit mode to allow safe removal & storage without risk of activation